Returns & Exchanges
At Al-Harmain Dates, we strive for the highest quality in every harvest; however, due to the perishable nature of our products, returns are generally accepted only for damaged or incorrect items. Please notify us within 24 hours of delivery to ensure a swift resolution for any quality concerns.
Contact Support
Email our customer service team with your order number and clear photographs of the damaged packaging or incorrect date variety.
Verification Process
Our quality assurance team will review your request within 48 hours to confirm the eligibility for a refund or replacement based on food safety standards.
Return Authorization
Once approved, we will provide a return authorization code and instructions on whether the physical product needs to be returned to our warehouse.
Refund or Replacement
Following approval, we will either dispatch a fresh batch of premium dates to your address or issue a full refund to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing