Frequently Asked Questions
Everything you need to know about our premium dates and delivery services.
How do you ensure the freshness of Al-Harmain dates?
We source our dates directly from trusted orchards and store them in climate-controlled environments. Each batch undergoes rigorous quality checks and is vacuum-sealed to preserve natural moisture and flavor before shipping.
What is the shelf life of your products?
Most of our dried date varieties, such as Ajwa and Mabroom, have a shelf life of 12 to 18 months when stored in a cool, dry place. For optimal freshness, we recommend refrigeration upon arrival.
Do you offer international shipping?
Yes, we ship our premium date collections worldwide. Shipping costs and delivery times vary by destination and are calculated at checkout. Please note that customs regulations for food items vary by country.
Are your dates organic and additive-free?
Our dates are 100% natural with no added sugars, syrups, or artificial preservatives. We prioritize traditional farming methods to ensure you receive the purest fruit possible.
What is your return policy for food items?
Due to the perishable nature of our products, we cannot accept returns for food items once they have been delivered. However, if your order arrives damaged or incorrect, please contact us within 24 hours for a full replacement or refund.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. All transactions are encrypted and secured for your protection.